Delivery

Free delivery on items over £100


We have taken extra care with your delivery by arranging with a specialist third party delivery company to send 2 men with your order where it is necessary so that you do not have to carry heavy items.

We have also arranged that they will kindly carry the item into a room of your choice, once there they will unpack it for you allowing you to inspect it, they will remove packaging for you and take it away, an important consideration when an overfull bin means the refuse collectors won’t take your rubbish.

Removed packaging is recycled in an environmentally friendly way.

Just so you don’t have to stay in all day, if you request it we can arrange for the delivery men to telephone you on your mobile phone an hour before they arrive at your house.

Delivery Explained.

Once we have processed your order and sent you confirmation by e-mail we shall then contact you to arrange a delivery day that is suitable for you. You must let us know if there are difficulties with access to the delivery address.

Please ensure that the delivery address given on the confirmation is correct including the post code, and contact us where there are errors.

Let us know if you require the extra service of mobile phone contact by the delivery team.

We will give the delivery company your email address and they will auto email you with an anticipated delivery time on the last working day before your delivery.
(The anticipated time will not represent a guaranteed delivery time but is an estimate).

The Actual Delivery

1. Deliveries are made between the hours of 07:00 and 19:00 hours Monday to Friday.

2. The delivery team will introduce themselves and identify the item they are delivering.

3. The item will be delivered to the room of your choice where there is clear & unrestricted access.

4. The item will be unpacked for inspection, and repacked at your request.

5. A proof of delivery will be obtained by the delivery men on their delivery manifest. Do not sign unless you have inspected the goods.

6. All items must be checked before they are signed for; if you are unhappy with the goods in any way you must tell the delivery men before they leave so that Castle Hill Furniture can be contacted while the delivery team are still on site. Failure to do this may result in any claims for damage being refused.

7. Packaging will be removed from your house by the delivery men if you wish, or they will leave it if you prefer.

8. If there are any problems regarding the delivery the delivery team will contact their customer service team who will contact Castle Hill Furniture for guidance, they will do this while they are still at your address.

Non Delivery

If you are out on the agreed delivery day the delivery team will attempt to call you on the telephone number you have given them to advise you of the attempted delivery. If you are not immediately available the courier will not be able to wait due to the pressure of other deliveries and will leave.

If you cannot be contacted the delivery man will put a card through your letter box informing you of the failed delivery attempt, including details of additional charges you will have to pay for a second delivery attempt. Failure to have someone present to accept a delivery at the agreed time will result in you being levied extra charges as delivery companies will always charge us.

If the delivery team are unable to make a delivery because you refuse to accept an item for any other reason than damage or incorrect goods supplied they will contact their own customer services team who will call Castle Hill Furniture.

We reserve the right to charge you again for the full value of the subsequent delivery of the goods where they have been refused.

Please note it is your responsibility to make sure that goods will fit into your home and through internal doorways. Check the size of stairs and doorways before you order, our furniture sizes as stated on the website can vary by as much as 5cm. We are unable to offer any refunds when furniture cannot be delivered to your door or into your house because it is too big or there are problems with access.

We will always do everything we can to help make your delivery easy, however we will expect you to take full responsibility for any information you give to us or the courier and for any information that you withhold.